About us - Practice information

You can express a preference about which dentist you will see. We will make all reasonable efforts to ensure that the request is met, but this may not always be possible. Should you wish to express a preference of practitioner, please state who you would like to see when booking your appointment.

We endeavour to see all patients and our practice has been designed so patients with disabilities can access care. If you do have any disabilities that you think we need to know about please give us a call before your appointment and we will do our best to put suitable arrangements in place to accommodate your needs.

Missing appointments wastes time and resources which are needed for other patients. Our practice policy is that if, on more than one occasion, patients cancel with less than 24 hours notice or do not attend an appointment, then we will no longer be able to offer NHS treatment. We will of course take any special circumstances into account. We may still be able to offer private dental care, but will require a non-refundable deposit.

Patients who are violent or abusive to practice personnel, to other patients or anyone else on the practice premises will be refused treatment and reported to the appropriate authorities.

We accept the following methods of payment at the practice: Cash, Cheque (made out to Simon Goran) and all major credit and debit cards (except American Express).

We endeavour to see our patients as near to their appointment time as possible. If you do have to wait, we would be grateful for your patience if necessary.

Patient confidentiality

We take patient confidentiality extremely seriously at Dental Studios and all personal information is treated in the strictest confidence. Only members or staff have access to patient information and we have a strict confidentiality policy.

Complaints procedure

We aim to make your experience at the practice as pleasurable as possible. However, should you have any complaints, please contact Dental complaints service on 08456 120540 who will be able to deal with your complaint and talk you through our procedure. Alternatively, you can pick up a copy of the procedure from reception.